Principles of Management CLEP Practice Exam 2026 – Your Comprehensive All-in-One Guide to Exam Success!

The primary aim of total quality management (TQM) is to continuously improve product and service quality. TQM is a comprehensive approach that seeks to enhance organizational culture and processes to ensure that quality is a constant focus at all levels of the organization. By fostering a culture of continuous improvement, TQM encourages all employees to contribute to the quality process, leading to better products and services that meet or exceed customer expectations.

This philosophy emphasizes a systematic and ongoing effort to improve the processes, products, or services through incremental improvements over time. The emphasis on quality improves customer satisfaction, enhances competitiveness, and can lead to greater market share and profitability. While this approach can inadvertently lead to increased employee satisfaction, reduced operational costs, or a stable workforce, these are typically secondary benefits resulting from the primary focus on product and service quality improvement.